The Happier the Hotelier, The Happier the Guest
In view of this:The Evolution of Privacy on Facebook.
Just do this:Contemplating FaceBook Hara-Kiri | ZDNet commit facebook suicide?
And again I pressed the publish button in stead of the save button. Hope the new version of WordPress will change that.
For me easy navigation of a blog is a very important part of blogging.
I’ve had a page navigation plugin here that showed the blog pages both before and after the posts that I have on a page or blog category. The problem with the plugin was that a newer version interfered on several levels with the blog and I had to keep an older version, but that older version also interfered with post editing. I really had to get rid of it and replace it with something else.
I’ve found another and clever way of page navigation: Not only via page numbers, but also via a scrolling slider. I thank Famous Bloggers Net for pointing me in the right direction. The plugin is the Paginator.
While using my prior pagination plugin I came to the conclusion that I used the top pagination much more frequent than the the bottom one. Other than Famous Bloggers does I would suggest to download the plugin via add a plugin in your WordPress dashboard and put the following code in the Thesis Hook Before Content:
< ?php if(function_exists ('wp_paginator')) {wp_paginator ();}?>
Don’t forget to check the “execute PHP on this hook” button.
Also don’t forget to put a number in the number of pages for the Paginator setting.
In this way you leave the Thesis navigation at the bottom in tact and you have a nifty navigation tool on top of your pages and categories.
Update
Probably I’m the only one that uses this feature the most on this blog. I still like it, but there is one caveat. If you are monitoring broken links with Google Webmaster tools you’ll notice the typical error that each first page does not exist…
I believe you can, and actually I believe this is the only way a small hotel or Bed and Breakfast should do it!
I’ve seen it being done and I’m in the process of doing it myself, albeit in a more or less triple jumpy way.
I’ve announced this as My Main Project for 2010 already in January. Therefor this is number 2 in what will become a mini series.
However I had started a lot earlier with a post Haagsche Suites – At your service. That post didn’t come into existence than after various trial and errors with installing the WordPress Software, various updates and an unfortunate migration of the site to another server. If you like, you can read What is slowing down the Site Transition?.
The major jump forward (or should I say giant or quantum leap forward?) dates from last week and past weekend and is fourfold now:
Speed Matters
I’m proud the landing page Haagsche Suites takes only 1.43 seconds to load.
I measure the speed with a FireFox addon, Firebug 1.5.3, a nifty little tool every Blogger should have. Not only does it show speed, but it also gives errors. Firebug also tells me I should do away with all those widgets that load faces, little avatars of those who visit my sites. I love to put faces to the visitors of my sites, but “No” Firebus says “You should kick them out”.
Therefore I have taken away already several of such time consuming widgets from here like MyBlogLog and BlogCatalog and some more I already forgot. Recently I found a nifty new widget on the BlogCatalog Site.
I have also taken away the Google Friends widget, in one way or another Google doesn’t succeed in being socially acceptable. Buzz Failed in my opinion and Google friends doesn’t do a lot either and takes tremendous amounts of time to load. Face Book on the contrary made a quantum leap forward wit it’s I’Like program, but the widgets I use here are also much to time consuming.
Final observation:
During the last couple of weeks I’ve been experimenting with another nice WordPress Plugin, Link Within which gives your readers suggestions for similar posts combined with little thumbs of those posts. My conclusion is that I will get rid of it again, as it costs too much time to load and isn’t as to the point as the similar posts plugin.
Update:
I thought to provide some good examples of blog based hotel sites for your consideration:
More will follow if and when you or I discover them.
Rather than sitting behind my computer, I should go out and watch this girl, Laura Jansen…but this Hotelier has to look after his partying guests. Check out the official 2010 Koninginnenach site.
And they will close Queen’s Night (or Queensnite as a more vernacular translation of Koninginnenach) the free pop/dj/podium music party night before the official Queens Day celebration tomorrow with a real Pop band from The Hague: Di-Rect.
The Hague does party! At least once a year…
Update
It started to rain and now I hear not one, but two police helicopters patrolling…a bit unusual, unless there is something rough going on…
This is a photo of a moving sculpture in Frankfurt of a hard working man, a smith, in front of the Frankfurter Messe in Germany. The movement of the sculpture suggests the smith hits maibe not a nail, but at least a piece of metal with his hammer. It inspired me for the title of this post. I took this photo almost 3 years ago when I visited some venue at the Frankfurter Messe.
The Marriott Connection
The hotel between the legs of the sculpture is the Frankfurter Marriott on a prime location….opposite the Franfurter Messe.
The association with this post is this: I do admire Bill Marriott who is still a hard working guy where others from his age are sitting “behind the geraniums” as we say in The Netherlands (i.e. are enjoying their retirement) while he rules his Hotel Empire. Moreover he dipped his toes into social media in January 2007 when he started his blog.
The Panel
At the March 2010 PhoCusWright@ITB conference I’ve been acting as a panelist. One of the questions we had to address was: What is the ROI of engaging in social media? I interpreted this question as how many reservations do your blog and your engagement in social media generate for your hotel? Usually I’m not very shy to act as a panelist or as a speaker, but this time I was a nervous wreck: I had said “yes” to act as a panelist and had to come up with a sensible answer and long time I was thinking Metrics Metrics Metrics. My problem is I don’t know the metrics. I had never looked at metrics. I had never thought about metrics. Even today I’m only faintly aware there are metrics available to see the conversions from tweets or from messages on your FaceBook page….but I do not know the details….
So I held to my rather professional camera with the ominous looking professional lens, marched to the floor with my fellow panelists and started taking photos from the audience… Despite the prior thorough briefing by Richard Zucker
I was totally unaware of the huge noise the clicking of my camera made. The whole bunch of techies that orchestrated the conference went berserk, because nobody else could be understood anymore. Kevin May, who moderated the panel made me graciously aware of my misbehavior. But while clicking away on stage the answer came to me and all of a sudden I was able to formulate it in a more or less comprehensible way. I would love to see the footage of that panel discussion back once.
My Answer to the ROI question:
“For me quality goes before quantity and I don’t know how to measure quality. I try to attract guests who when they know more of me and like what they see of me, also like to stay in my hotel, which is likely to enhance their experience……”
Pff saved by the bell. By the reactions of several people there and then and later when I discussed it over with several other people it stuck and they agreed and even got inspired by the idea. So I’m glad that by DePhoCussing I was able to focus on the answer that is really my answer to the question, maybe not the anticipated answer, but my answer. Another lesson was that by acting “out of the box” and taking photos of the audience instead of someone in the audience taking photos by me, I was able to attract their attention and I tend to believe my answer stuck better. I maybe even snooped away some attention from my fellow panelists. Sorry guys!
Who should be responsible for a company’s engagement in social media?
Another question at the panel was the very corporate question who should be responsible of social media in a hospitality company: The Ceo? The custom care department? The marketing or the PR types? and a whole lot more answers came along. My answer was very simple: “It should be the CEO, because In Real Life he is already the face of the company, so why not be same In Virtual Life? I pointed to Bill Marriott as an example who does a very good job at this. I then also stated that if the CEO would have not enough time to do all himself, because actually being engaged in social media means being 24/7 engaged in social media, he should delegate. My point is that if a CEO doesn’t trust his coworkers to engage in social media, then there is something wrong with his organization: “How can a hotelier trust his coworkers to receive a guest in his hotel and not trust them to engage with past, present or future guests via social media?”
What makes the circle round
And now comes the funny part. During a San Francisco EyeforTravel conference about Social Media in Travel there was a Marriott case made available which was put together by the Marriott Social media team… to my huge surprise they quoted this tweet of March 15, 20009 of me :
Which I posted in March 2009 about in What should Hotel Owners Know about Social Media
Lessons learned:
Even the big man (Bill Marriott) sometimes listens to the small guy (Happy Hotelier)…otherwise they would not have used this picture which they obviously pinched from this blog, because now the screen capture of the tweet shows date and time and another backgroung and not posted 13 minutes ago. Moreover, even the small guy can become a (small) authority on social media simply by blogging, engaging in social media and being part of conferences and sometimes giving a presentation which forces him to rethink his activities from time to time.
Credit
A big thank you to Graham Robertson (@Grayum_ian) of Project: Wander who pointed me to the Marriott Case at Eyefortravel. If you’re interested in the case study, you can dowbload it for free at Eye For Travel. It’s really worthwhile a read about the blogger who doesn’t blog.