Wow! Our Guests do Appreciate us!

Hoteliers-Com-Landing-Page-as-at-December-29,-2009

We use Hoteliers.com, which is not a traditional OTA that charges commissions, but a site that offers what the traditional OTAs offer, but for a moderate annual service fee. If you make your reservation via the website of Haagsche Suites, it actually goes via their website. Together with maintaining availability in one place, it helps us tremendously to prevent overbooking.

Hoteliers.com has announced that they will be giving awards for the first time in 6 categories that their own guest reviews monitor:

Best Over all
1. In de Duinen, Callantsoog
2. B&B Fort Amsterdam, Amsterdam
3. Haagsche Suites, Den Haag
4. Misc Eatdrinksleep, Amsterdam
5. Parkhotel Horst, Horst

Beste Service
1. In de Duinen, Callantsoog
2. Misc Eatdrinksleep, Amsterdam
3. Asgard Hotel, Groningen
4. Haagsche Suites
5. B&B Fort Amsterdam

Best Location
1. Hotel Torenzicht, Amsterdam
2. Het Roode Lopen, Ermelo
3. The Dylan Amsterdam
4. Bilderberg Landgoed de Wilmersberg, de Lutte (Twente)
5. B&B Fort Amsterdam

Best value for money
1. B&B la Festa, Amsterdam
2. Holland Hotel liauckama State, Sexbierum (Friesland)
3. Hotel Manna, Nijmegen
4. Holland Hotel ?t Anker, Mierlo (Noord Brabant)
5. Misc Eatdrinksleep

Best comfort
1. Haagsche Suites
2. Texel Suites
3. B&B Fort Amsterdam
4. Misc Eatdrinksleep
5. Dorint Hotel Amsterdam Airport

Cleanest
1. B&B Fort Amsterdam
2. Haagsche Suites
3. B&B van Ostade, Amsterdam
4. Hotel Fita, Amsterdam
5. Herberg de Hondsrug, Eext (Drenthe)

It wasn’t until a fellow twittering hotel ( @CarltonTheHague thank you!) in the Hague congratulated us for the many nominations and reading about it on the Dutch Hospitality News site Horeca Entree who recently also decided to start with a Twitter presence as @HorecaEntree, until it finally registered in my mind.. busy as I was with guests..

Congratulations for all the fellow nominees, especially In de Duinen, Callantsoog and B&B Fort Amsterdam! I know what hard work goes with it!

I would like to thank all our guests for their support and taking the time to fill out the review forms. Also I would like to thank the very nice and always helpful people at Hoteliers.com for their continuous support and good work. Hm thinking about it, it is about time Hoteliers.com do establish their own Twitter presence:-)

Chateau Eza – an Eagle’s Nest Hotel

Chateau-Eza-IMG_8185Full Moon and a view on St Jean Cap Ferrat

Chateau-Eza-IMG_8198An excellent place for Super Yacht spotting, here the 90m Lauren L, built in 2002 in Germany

Last year we took a few days off from our hectic life as hoteliers to visit the south of France.

I was able to make a last minute reservation for one night in a suite of the magnificent Chateau Eza.

However, there are a couple of things to note:

  • Eza is the old name for Eze. It is a little picturesque medieval and hence car free village on a rock approximately 500m above sea level with a magnificent view of the Mediterranean. It is the first village west from Monaco and not far from Nice and Nice Airport. It is draped like an Eagle’s Nest on a steep hill. Hotel Chateau Eza is situated on top of the village, about 20 minutes walking on a steep uphill path, partly with stairs. It’s an excellent place for Yacht spotting.
  • If you travel by car like we do, you should be aware that Eze village is a bit of a tourist trap with few parkings. On busy days it is hardly possible to park your car somewhere in the neighborhood of the entrance to the village. Many buses drop by. If you want to make a day trip by car to for instance Monaco or Nice, it takes about 1/2 hour before you reach your car and you have no guarantee you’ll find a parking spot when you return after your trip.
  • Eze can be foggy, even if the rest of the Riviera is sun blazed. Just be aware of this, if you booked for the view as we did.
  • They run an excellent restaurant, but they don’t give hotel guests a guaranteed seat for a session in the restaurant, what amazed me for a 10 rooms only hotel.
  • Checking in into the hotel is a somewhat peculiar experience, as there is a little office for the concierge in the main street not far from the car park, approximately a mile downhill form the hotel entrance itself. The hotel site is not clear about this feature. It should be in my opinion. The confirmation of the reservation gives some directions, but are not very clear. The porter does a good job bringing your luggage to the hotel. All in all it took us 2 hours from arrival by car until we were checked in.
  • Friends of us stayed somewhere in the not too distant neighborhood, and we would have liked them to meet us at the hotel for lunch, however when we were settled Eza had closed the kitchen, notwithstanding they advertise, even today, on their site: Tapas service and à la carte salads are served from 12h30 to 18h00. Moreover with a 5 stars rating you may expect 24/7 room service for tapas and salads. No flexibility at all and that annoyed me most.
  • As a final observation: The neighborhood is rocky. On the night vision photo above you look West and see the light glow of Nice behind the hill and the traffic on the secondary road. It means if there is no wind, there is a lot of traffic noise amplified by the steep rocks around. Traffic goes on all night.

All in all it was quite an, but not so quiet, experience which I won’t repeat.

Chateau-Eza-IMG_8207

After a wonderful, but bit hazy, breakfast on the terrace we left for the Burgundy region.

Hotel Managers have to be Critical and see Everything

Hotelier-about-Hotel-Managers-P1050506

A proud hotel manager showed a couple of fellow hoteliers an me the finest rooms of the hotel. I noticed this curtain hanging loose and took this picture. I was utmost amazed that the hotel manager didn’t notice it and didn’t apologize with a: “Oops I’ll have to put maintenance on notice…” which I would have done.

I showed the photo to the hotel manager’s boss later.

The hotelier answered:

“Thank you! Thant is good to know! But you know, when I was younger and was managing housekeeping in a hotel, this is what always happened to me: Once a week I had to do the hotel tour, checking the hotel with my boss. I just had checked everything myself half an hour before I took the boss around and you know what? There would always be at least one light bulb that ceased functioning in the meantime and the boss would always spot it! Sigh”.

That is a wise answer.

My Dear Wife, mrs Happy Hotelier, has the keenest and sharpest eye for details, details and … for details: She nudges me every day: ” Seen that? Repair it! Make it work”. I’m learning every day.

It could have happened to me. Thank you Mrs Happy Hotelier for teaching me to have a keen eye: I wouldn’t have noticed this loose curtain prior to your lessons:-)

This is the main reason I always check our guests in personally.

Life of a hotelier is not easy….

I hope guests reading this could give hoteliers a little bit of leeway in the future…

Tripadvisor Expands in China

This was not the post I had in mind about Tripadvisor. However It shows they are not sitting on their hands
clipped from thenextweb.com

TripAdvisor 300x176 TripAdvisor To Acquire Chinas Second Largest Travel SiteTripAdvisor, committing itself further to the Chinese market, has now agreed to acquire Kuxun.cn, a flight and hotel search engine and the country’s second largest travel site.
This will see TripAdvisor own two of China’s top ten travel websites along with Daodao.com who it acquired in April. The combination of DaoDao.com and Kuxun.cn will more than double traffic for TripAdvisor Media Group properties in China.
Steve Kaufer, founder and CEO of TripAdvisor says “With both DaoDao.com and Kuxun.cn under our umbrella, we will enhance our ability to deliver trusted content that travelers seek, and further position TripAdvisor for expansion in this fast-growing market segment.”
Founded in February 2000, TripAdvisor was purchased by InterActive Corporation in 2004 and spun off into its travel group of businesses under the Expedia, Inc. name in August 2005.

How Tripadvisor Influences Corporate Travellers

TripAdvisor

I’m brooding on an article about Tripadvisor for quite some time now. In anticipation I’m putting several snippets here.

TripAdvisor and similar user review websites now influence corporate decisions on hotels to the tune of £500m a year, according to research firm BDRC.

In a BDRC survey of 1,000 business travellers, 28% said they actively seek advice on websites featuring consumer reviews; 46% were influenced in their hotel selection by consumer reviews, while 41% decided to change their original hotel choice after reading about other travellers’ experiences.

The influence of word of mouth recommendations – both on and off line – outweighs the star ratings offered by the AA and RAC and official ratings and advice from travel agents, the survey revealed.

Via Catersearch