Hotel Frontdoor

Hotel Door P1010860

Hotel Frontdoor

Your guests come and go via the frontdoor. The Frontdoor of this hotel has etched in its glass that its telephone number is 1. The door must be from somewhere around 1900. Many guests must have passed this door.

This was a hotel long before there were hotel chains like Marriott, Hilton or Starwoord….

The hotel is stil in operation and located in a small village in The Netherlands, not far, only a busride, from Amsterdam. Are you able to guess its location?

Actually it was rebuilt in 1905 and the telephone was installed as late as 1920…

Iceland Volcanic Ash Disrupts European Air Travel on an Unprecedented Scale

Hazardous volcanic ash
I captured the above photo from a series of three documentary videos on Youtube [That since publication have disappeared]. The picture and the videos show the dangers of volcanic ash for air travel best: It abrazes not only the paint, but also the aluminum of the aircraft heavily.

The dangers are:

  1. Pilots can’t notice it, because, apart from areas near an eruption, it is very fine. Even near an eruption pilots can’t notice it on on board flight radar, because there is not enough moist in a cloud of volcanic ash
  2. Volcanic ash is very abrasive as the above photo from the tail of flight BA 009 shows: Almost all paint was stripped from it.
  3. when sucked into a jet motor, it can cause immense damage and cause the motor to stop. On 1982 flight 009 over Indonesia all four jets stopped and luckily the pilots were able to restart the engines when they had flown out of the ash cloud and prevent a crash..


The beauty of the eruption that causes all the problems:
This is a fantastic photo of the Eyjafjallajökull volcano in Iceland by Örvar-Atli that causes a huge cloud of volcanic ash to spread all over Europe that is bringing almost all air trafic to a stand still as of yesterday. It will continue today and it wouldn’t surprise me if it will continue for a couple of more days.

It is a very wise decision to ground almost all air traffic in view of the above indicated hazards.

Ash influences hotel stays
Guests from Canada are stuck in London and had to cancel their stay at my hotel last minute. Do I charge them a late cancellation fee? Off course not.

Commercially viable? Maybe, maybe not.

I could claim a late cancellation fee and have them claim their loss from their travel insurance company. However I wouldn’t like to add that as an extra burden to them while they are already burdened with all the uncertainties and changes of plan due to these extra ordinary circumstances

..and you know what? I expect my guests to be and think a bit like I do myself. I hate to claim something from an insurance company, because I believe I should only claim when there is an extraordinary cost I cannot reasonably bear myself. I was once bailed out by a travel insurance company when I was stuck with a car in a foreign country that could not be repaired that country. Not only did they repatriate my car to The Netherlands and paid for the car repair, they also let me continue our travels with a rented car that I delivered here in The Netherlands. Almost no loss of holiday pleasures.

And our guest wrote me: “Thank you so much! When we rebook our trip you will be our first choice to stay with. I can’t tell you how much I appreciate your kindness.”

Human Holes in Security

Sometimes, when public transport connections are worse than the direct distance between our hotel and the place the guest has to be, I offer them transport in our own limo.

So done this morning. The guest had to be at a very highly secured Dutch Government building. There was a line up of cars in front of the gate. Two security guards were standing at the gate. Every car driver had to show his security badge for a reader in order to open the gate. I had to stop outside the gate and my guests had to go out and let their credentials be verified inside the gate house. Apparently the security reader was not functioning very well. When I was waiting I saw the security guards use their own badge to open the gate for several car drivers in order to keep the line up as small as possible.

I just thought: “I could have been inside already with a copy of a security badge and this kind guard’s cooperation”

Wanna Sleep in a Hotel Diaper?

Japanese wave after modeling the latest styles of adult diapers during a show in Tokyo Thursday Sept. 25, 2008. The show was organized to display the latest styles of adult diapers and to raise awareness of some of the issues facing the county’s rapidly aging population. (AP Photo/David Guttenfelder)

I found this photo on Open Salon and thought it fit to use as an illustration of what I find one of the worst hotel amenities: plastic under-sheets.

Whenever I enter a hotel room, the first thing I check is the bed. Does the hotelier in question – like many of his colleagues – believe I’m incontinent and need to wear an adult diaper? If I find plastic under-sheets, I take them away and ask for extra towels to put there.

I hate plastic under sheets! They are soo uncomfortable. And you know what? Al matters hoteliers believe can be solved by them, can be solved by double cotton under-sheets, or maybe more correctly put a mattress pad. Much more comfy!

What do you think?

Wow! Our Guests do Appreciate us!

Hoteliers-Com-Landing-Page-as-at-December-29,-2009

We use Hoteliers.com, which is not a traditional OTA that charges commissions, but a site that offers what the traditional OTAs offer, but for a moderate annual service fee. If you make your reservation via the website of Haagsche Suites, it actually goes via their website. Together with maintaining availability in one place, it helps us tremendously to prevent overbooking.

Hoteliers.com has announced that they will be giving awards for the first time in 6 categories that their own guest reviews monitor:

Best Over all
1. In de Duinen, Callantsoog
2. B&B Fort Amsterdam, Amsterdam
3. Haagsche Suites, Den Haag
4. Misc Eatdrinksleep, Amsterdam
5. Parkhotel Horst, Horst

Beste Service
1. In de Duinen, Callantsoog
2. Misc Eatdrinksleep, Amsterdam
3. Asgard Hotel, Groningen
4. Haagsche Suites
5. B&B Fort Amsterdam

Best Location
1. Hotel Torenzicht, Amsterdam
2. Het Roode Lopen, Ermelo
3. The Dylan Amsterdam
4. Bilderberg Landgoed de Wilmersberg, de Lutte (Twente)
5. B&B Fort Amsterdam

Best value for money
1. B&B la Festa, Amsterdam
2. Holland Hotel liauckama State, Sexbierum (Friesland)
3. Hotel Manna, Nijmegen
4. Holland Hotel ?t Anker, Mierlo (Noord Brabant)
5. Misc Eatdrinksleep

Best comfort
1. Haagsche Suites
2. Texel Suites
3. B&B Fort Amsterdam
4. Misc Eatdrinksleep
5. Dorint Hotel Amsterdam Airport

Cleanest
1. B&B Fort Amsterdam
2. Haagsche Suites
3. B&B van Ostade, Amsterdam
4. Hotel Fita, Amsterdam
5. Herberg de Hondsrug, Eext (Drenthe)

It wasn’t until a fellow twittering hotel ( @CarltonTheHague thank you!) in the Hague congratulated us for the many nominations and reading about it on the Dutch Hospitality News site Horeca Entree who recently also decided to start with a Twitter presence as @HorecaEntree, until it finally registered in my mind.. busy as I was with guests..

Congratulations for all the fellow nominees, especially In de Duinen, Callantsoog and B&B Fort Amsterdam! I know what hard work goes with it!

I would like to thank all our guests for their support and taking the time to fill out the review forms. Also I would like to thank the very nice and always helpful people at Hoteliers.com for their continuous support and good work. Hm thinking about it, it is about time Hoteliers.com do establish their own Twitter presence:-)