A proud hotel manager showed a couple of fellow hoteliers an me the finest rooms of the hotel. I noticed this curtain hanging loose and took this picture. I was utmost amazed that the hotel manager didn’t notice it and didn’t apologize with a: “Oops I’ll have to put maintenance on notice…” which I would have done.
I showed the photo to the hotel manager’s boss later.
The hotelier answered:
“Thank you! Thant is good to know! But you know, when I was younger and was managing housekeeping in a hotel, this is what always happened to me: Once a week I had to do the hotel tour, checking the hotel with my boss. I just had checked everything myself half an hour before I took the boss around and you know what? There would always be at least one light bulb that ceased functioning in the meantime and the boss would always spot it! Sigh”.
That is a wise answer.
My Dear Wife, mrs Happy Hotelier, has the keenest and sharpest eye for details, details and … for details: She nudges me every day: ” Seen that? Repair it! Make it work”. I’m learning every day.
It could have happened to me. Thank you Mrs Happy Hotelier for teaching me to have a keen eye: I wouldn’t have noticed this loose curtain prior to your lessons:-)
This is the main reason I always check our guests in personally.
Life of a hotelier is not easy….
I hope guests reading this could give hoteliers a little bit of leeway in the future…